Bajaj stated, “No one has the right to abuse anyone like this. Everyone deserves respect, whether they are a delivery person or the CEO of a company!” In response, Zomato’s customer care team apologized for the delivery partner’s behavior, assuring that they were taking the matter seriously and would follow up soon.
The incident sparked mixed reactions on social media, with many users questioning whether the delivery agent should wait an additional 10 minutes for a customer. One user commented, “He can’t wait just for 30 bucks,” while others suggested that Zomato implement penalties for customers who delay collecting their orders, similar to waiting charges seen in ride-hailing services.
This situation highlights ongoing discussions about the treatment of delivery personnel and the need for fair practices that consider the time-sensitive nature of food delivery.
